Cancellation Policies
All cancellations are REQUIRED to be submitted via login to the Whisker Watchers secure online system here.
After you log in, select the appropriate dates on the home screen, and press “Cancel” on the services needing cancellation.
Services are NOT canceled until you receive notice via email that your services have been canceled as requested.
Our cancellation policies always apply regardless of COVID or any other unpredictable event.
These fees are the minimum amount required for us to reserve your space in our schedule.
CANCELLATION POLICY
For any visit canceled with less than a complete 48 hours notice from the start of the visit time window, payment in full is required. This is in addition to any short notice booking fees.
SNOW AND INCLEMENT WEATHER CANCELLATION POLICY
When Yavapai County schools are closed due to bad weather, cancellation fees will be waived when the cancellation is submitted via login AT LEAST six (6) hours prior to the scheduled time window.
Weekend services cancellation fees will be waived in the event of extreme weather only and at the discretion of Whisker Watchers management. Cancellations must be received via login six (6) hours prior to the start of the visit time window to be eligible for a waiver.
HOLIDAY SERVICE
An additional $10 is added to EACH VISIT on holidays.
*Holidays that incur our additional $10 charge per visit are at the sole discretion of Whisker Watchers.
At times we may charge holiday rates on the days leading up to and after the holiday. This additional charge is used to pay our team and ensure we have the availability to offer our services 365 days per year.
Why is the Cancellation Policy important for Clients and Staff of Whisker Watchers?
At Whisker Watchers it is very important that we take great care of our clients and also our valuable employee/independent contractor sitters. The cancellation policies ensure fairness to all involved.
We absolutely hate to turn away any of our excellent clients because we are fully booked, but from time to time this does occur. The cancellation policies help to keep space available in our schedule for those who really need it because we are only booking services with those that are certain they need us and know that cancellation policies apply should they need to cancel.
We would hate to turn away a client because we are full, only to have someone cancel on short notice whose space we could have given to someone who really needed it. This occurs often around holidays and school vacation weeks – our schedule fills up, then many clients wait until the last moment to cancel, which makes it impossible for us to service the clients we had turned away.
In addition to this, our excellent employee/independent contractor pet sitters set aside time in their busy schedules to service our clients. We believe that our sitters deserve to be paid when their work is canceled on short notice. Imagine a job where the work you depended on could be canceled at any moment with no pay.
The cancellation of one or two visits does not seem like a big deal but please consider that there are times when several clients may cancel a few visits during the same week. We want to keep all of our top-notch pet sitters employed with Whisker Watchers for a very long time so we choose to pay them for services on their schedule that are canceled on short notice.
Our cancellation policies are put in place so that Whisker Watchers can serve our pets and clients in the most efficient and effective manner possible.