Payment Policies

Due to the high demand for our services, we can not make any exceptions to our payment policies.

All clients are REQUIRED to have a credit or debit card saved on file and set up for automatic payments. You may save a card in your online client account.

NEW CLIENTS: PAYMENT IN FULL is required at the time of booking your first service.

ESTABLISHED CLIENTS: Your preferred payment method will be charged AUTOMATICALLY seven (7) days prior to the start of your services. Please make sure that funds are available.

Whisker Watchers accepts all major credit cards.

Services are NOT booked and availability CAN NOT be guaranteed until we receive payment IN FULL in accordance with our policies.

SHORT NOTICE BOOKINGS: A $10 per-visit short notice fee will be applied to ALL visits requested with less than 48 hours’ notice.

ABSOLUTELY NO REFUNDS: If you make a cancellation after your payment has been processed, you will receive a credit to your Whisker Watchers account AFTER SUBTRACTING A CANCELLATION PENALTY FEE. Your credit is good for as long as we are in business and will not expire. ABSOLUTELY NO REFUNDS OF ANY KIND.

CANCELLATION PENALTY FEE: NOTE THAT THIS IS A PENALTY FEE. Clients will incur a cancellation penalty fee of 25% of their total service cost.

We charge a reasonable cancellation fee of 25% because we spend a significant amount of time and resources scheduling all clients.

Be aware that this cancellation penalty fee will be deducted from the amount that you paid on the service that you canceled. This means you will have a BALANCE OWED upon scheduling your next service. See example below.

EXAMPLE:

If you paid $1,000 for a service but had to cancel, our cancellation penalty fee is 25%.

In this case, we will subtract $250 from your payment (25%), and apply the balance of $750 to your next service.

This will mean that on your next scheduled service, you will owe an outstanding balance of $250 in addition to the cost of the service.

In this case, if your next scheduled service is $800, you will owe $1,050.