Payment Policies

Due to the high demand for our services, we can not make any exceptions to our payment policies.

Whisker Watchers accepts all major credit cards.

FOR NEW CLIENTS: PAYMENT IN FULL is required at the time of booking your first service.

FOR EXISTING CLIENTS: Your preferred payment method will be charged AUTOMATICALLY seven (7) days prior to the start of your services. Please make sure that funds are available.

All clients of Whisker Watchers are REQUIRED to have a credit or debit card set up for automatic payment. You may save a card in your online client account.

Services are NOT booked and availability CAN NOT be guaranteed until we receive payment IN FULL in accordance with our policies.

SHORT NOTICE BOOKINGS: A $10 per-visit short notice fee will be applied to ALL visits requested with less than 48 hours’ notice.

ABSOLUTELY NO REFUNDS: If you make a cancellation after your payment has been processed, you will receive a credit to your Whisker Watchers account AFTER SUBTRACTING ANY CANCELLATION FEES THAT APPLY. Your credit is good for as long as we are in business and will not expire. ABSOLUTELY NO REFUNDS OF ANY KIND.

CANCELLATION SURCHARGE: Clients will incur a cancellation surcharge of 25% of their total service cost.

We charge a reasonable cancellation fee of 25% because we spend a significant amount of time and resources scheduling all clients.

Be aware that this cancellation surcharge will be deducted from the amount that you paid on the service that you canceled. This means you will have a BALANCE OWED upon scheduling your next service. See example below.

EXAMPLE:

If you paid $1,000 for a service but had to cancel, our cancellation surcharge is 25%.

In this case, we will subtract $250 from your payment (25%), and apply the balance of $750 to your next service.

This will mean that on your next scheduled service, you will owe an outstanding balance of $250 in addition to the cost of the service.

In this case, if your next scheduled service is $800, you will owe $1,050.